To check your order status, just look for the confirmation email we sent you. If you can't find it in your inbox, try checking your spam folder.

You can also log in to your account and go to 'My Account' > 'Orders' for all the details.

If you need help or have any questions, feel free to reach out to our customer support. We're here to assist you.

Have you looked at your tracking details? Make sure to also check around your place and ask your neighbors.

If you still can't find your package, let us know. We'll start looking into it with the delivery service to find out what happened to your missing package.

Don't hesitate to contact us if you still face difficulty locating your package. Please email global@irisbr.com for assistance.

To use a promo or discount code, just type it in when you're at the shopping cart or checkout page.

Keep in mind that you can't stack promotions with other offers or discounts, and you can only apply one deal per order.

Yes Sure!

Before order is placed

We can assist you with modifying the shipping address only BEFORE orders are packed from our warehouse.

Please contact us ASAP with your accurate order number and the shipping address you want to change to. Then, we will assist you at our earliest convenience by checking

*We will do our best to assist you at our best; however, please note that we cannot guarantee an change of the shipping address regardless of sending us an email due to the real-time order processing phases. Thus, we highly appreciate it if you pay attention and double-check to provide the correct shipping information during the checkout.

After order is placed

Unfortunately, we cannot edit your address once orders have been fulfilled. real-time order processing stages.